Privacy Policy

Last Updated: February 18, 2025

Introduction

We at Dakeya Bike (“we,” “us,” or “our”) respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.dakeyabike.com/, use our mobile application, or engage with our products and services (collectively, the “Services”).

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our Services.

Contact Information

Email: info@dakeyabike.com

Privacy Inquiries: info@dakeyabike.com.

1. What Information We Collect

1.1 Personal Data You Provide to Us

We collect personal data that you voluntarily provide to us when you:

• Create an account
• Make a purchase
• Sign up for our newsletter
• Contact our customer service
• Participate in surveys, contests, or promotions
• Post reviews or comments
• Use interactive features of our Services

This information may include:

• Identity Information: Name, username, password
• Contact Information: Email address, phone number, shipping address, billing address
• Financial Information: Payment method details (credit card numbers, bank information)
• Transaction Information: Products purchased, order history, purchase records
• Profile Information: Preferences, feedback, survey responses
• Communications: Customer service inquiries, correspondence with us

1.2 Data We Collect Automatically

When you access our Services, our servers automatically record certain information including:

• Device Information: Type of device, operating system, unique device identifiers
• Usage Data: IP address, browser type, pages visited, time spent on pages, links clicked
• Location Data: General geographic location based on IP address or precise location when permitted
• Behavioral Data: Scrolling behavior, clicking patterns, feature usage statistics

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Business partners
• Social media platforms when you connect them to our Services
• Payment processors
• Advertising networks
• Analytics providers

2. How We Use Your Information

We use your personal data for the following purposes:

2.1 Providing and Improving Our Services

• Process and fulfill your orders, payments, returns, and exchanges
• Create and maintain your account
• Provide customer service and technical support
• Personalize your experience
• Develop new products and improve existing ones
• Perform data analytics and research

2.2 Communications

• Send transactional messages regarding your orders or account
• Provide updates about our Services
• Respond to your inquiries and requests
• Send marketing communications (with your consent)
• Conduct surveys and collect feedback

2.3 Marketing and Advertising

• Deliver personalized content and recommendations
• Send promotional offers and information about products that may interest you
• Measure the effectiveness of our marketing campaigns
• Display relevant advertisements on our site and third-party websites

2.4 Security and Protection

• Verify your identity and prevent fraud
• Monitor and analyze usage patterns
• Detect, investigate, and prevent suspicious activities
• Enforce our Terms of Service and other policies

3. Legal Basis for Processing (For EEA, UK, and Similar Jurisdictions)

We process your personal data on the following legal grounds:

• Performance of Contract: To fulfill our contractual obligations to you
• Legitimate Interests: To pursue our legitimate business interests
• Consent: When you have given us specific consent
• Legal Obligation: To comply with applicable laws and regulations

You may withdraw your consent at any time by contacting us at info@dakeyabike.com.

4. Cookies and Similar Technologies

4.1 What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our Services. We use cookies and similar technologies (like web beacons, pixels, and tags) to:

• Remember your preferences and settings
• Understand how you interact with our Services
• Personalize content and advertisements
• Analyze website traffic and performance
• Provide social media features

4.2 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functions of our website
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors interact with our website
• Advertising Cookies: Used to deliver relevant advertisements
• Social Media Cookies: Enable social sharing and integration features

4.3 Your Cookie Choices

Most web browsers allow you to control cookies through their settings. You can:

• Delete existing cookies
• Block certain cookies
• Set your browser to notify you when you receive cookies
• Browse in private or incognito mode

To opt out of analytics cookies specifically, you can use these tools:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Facebook Pixel: Facebook Ad Preferences

Please note that refusing or deleting certain cookies may impact your experience using our Services.

5. How We Share Your Information

We may share your personal data with:

5.1 Service Providers

We share information with third-party vendors who provide services on our behalf, such as:

• Payment processors
• Shipping and fulfillment companies
• Customer service providers
• Marketing and advertising partners
• Analytics services
• Email delivery services
• Hosting and cloud storage providers

All service providers are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.

5.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Protect our rights, property, or safety
• Enforce our Terms of Service and other agreements
• Prevent fraud or other illegal activity
• Respond to emergency situations

5.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. International Data Transfers

We may transfer your personal data to countries other than the one in which you reside. When we transfer personal data across borders, we take steps to ensure that your information receives an adequate level of protection wherever it is processed.

For transfers from the EEA to countries not deemed adequate by the European Commission, we implement appropriate safeguards such as:

• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules for transfers within our group of companies
• Derogations for specific situations as permitted by applicable law

7. Data Security

We have implemented appropriate technical and organizational measures designed to secure your personal data from accidental loss and unauthorized access, use, alteration, or disclosure. All information you provide to us is stored on secure servers behind firewalls.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Services; any transmission is at your own risk.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The specific retention periods vary depending on:

• The type of personal data
• The purpose of processing
• Legal, tax, accounting, or other regulatory requirements

In general, we retain:

• Account information: As long as your account is active plus 2 years
• Transaction data: 7 years for tax and accounting purposes
• Communications: 3 years from the date of communication
• Marketing preferences: Until you withdraw consent or opt-out

When we no longer need to process your personal data, we will delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data:

9.1 For All Users

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Deletion: Request deletion of your personal data in certain circumstances
• Marketing Opt-out: Opt-out of marketing communications at any time

9.2 For EEA, UK, and Similar Jurisdictions

• Data Portability: Receive a copy of your personal data in a structured, machine-readable format
• Restriction of Processing: Request restriction of processing in certain circumstances
• Objection to Processing: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent
• Complaint: Lodge a complaint with a supervisory authority

9.3 For California Residents

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to:

• Know what personal information we collect, use, disclose, and sell
• Delete your personal information (with certain exceptions)
• Opt-out of the sale or sharing of your personal information
• Non-discrimination for exercising your rights
• Limit use and disclosure of sensitive personal information

9.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at info@dakeyabike.com. We will respond to your request within 30 days.

We may need to verify your identity before processing your request. In some cases, we may deny your request if we cannot verify your identity or if an exception applies.

10. Children’s Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at info@dakeyabike.com.. I we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. When you click on these links, you will be directed to the third party’s site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Do Not Track Signals

Some browsers have a “Do Not Track” feature that signals to websites that you do not want to have your online activities tracked. Our Services do not currently respond to “Do Not Track” signals.

13. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “Last Updated” date at the top.

For material changes, we will provide additional notice, such as sending you an email notification. We encourage you to review this privacy policy periodically for any changes.

14. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

info@dakeyabike.com.