Refund policy
🛠️ Dakeya Bike – Return & Refund Policy Summary
At Dakeya Bike, we want you to shop with confidence. Please review our return and refund terms carefully before purchasing.
🔁 Return Eligibility
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✅ Returns accepted within 30 days of delivery
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📦 Product must be unused, in new condition, and in original packaging
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🧾 Valid proof of purchase required
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🛍️ Items clearly marked Final Sale are not eligible for return.
💸 Restocking & Shipping
- 🚚 For verified defects, shipping damage, or incorrect items, Dakeya Bike will cover reasonable return shipping costs and no restocking fee will apply.
- ⚠️ For non-quality returns, including change of mind, an incorrect order, or personal preference, a 10% restocking fee plus actual return shipping costs of up to $300 will be deducted from the refund.
- ❌ Returns without written approval will be rejected.
🚫 Non-Returnable Items
Returns initiated after 30 days
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Custom orders, accessories, or parts
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Items missing components or original packaging
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Products ridden outdoors or showing mileage, dirt, scratches, damage, or other signs of use
📩 How to Start a Return
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Contact info@dakeyabike.com within 30 days of delivery to request a return authorization.
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Include clear photos of the product’s current condition
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Wait for written approval before sending anything back
📦 Return Packaging Guidelines
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Package the bike according to the authorized return instructions. Do not disassemble electrical or safety-critical components unless Dakeya support instructs you to do so.
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Clean and securely wrap all components
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Include all accessories, tools, and keys
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Use the original packaging
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Ensure the return is insured for full value
Failure to follow the required return steps may affect your refund eligibility. Contact us if you encounter any issues during the process.
❗ Damaged or Defective Products
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Report damage within 7 days
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Send photos and order number to info@dakeyabike.com
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We may offer replacement parts instead of a full return
🔄 Exchanges
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Offered only for severely defective or damaged products
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Must go through evaluation and approval by Customer Support
💳 Refunds
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Issued after inspection and approval
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Refunded to your original payment method
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Processing may take up to 3–5 business days after inspection
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Partial refunds may apply for poor condition returns
- For approved non-quality returns after shipment, documented outbound shipping costs and return shipping costs of up to $300 may be deducted, together with a 10% restocking fee.
🛑 Order Cancellation Policy
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Cancel before shipment for a full refund. After shipment, cancellation is no longer available and the authorized return process applies.
🌍 International Orders
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Refunds processed in USD only
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Currency conversion and banking fees are the customer’s responsibility
FAQ
Brief indoor inspection is permitted. Outdoor riding, mileage, dirt, scratches, damage, or other signs of use may affect return eligibility or the refund amount.
- Wear parts after use? Not returnable; see Warranty Policy.
- Refund not received 5 business days after approval? Check with your bank, then contact us.
For any return, refund, or exchange requests, please contact us at:
