Refund policy
🛠️ Dakeya Bike – Return & Refund Policy Summary
At Dakeya Bike, we want you to shop with confidence. Please review our return and refund terms carefully before purchasing.
🔁 Return Eligibility
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✅ Returns accepted within 30days of delivery
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📦 Product must be unused, in new condition, and in original packaging
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🧾 Valid proof of purchase required
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🛍️ Returns not accepted on Final Sale items (1 collection excluded from returns)
💸 Restocking & Shipping
- 🚚 For quality issues (defective, damaged, or incorrect items): return shipping is fully covered by Dakeya Bike — no restocking fee.
- ⚠️ For non-quality returns (change of mind, wrong order, personal preference): a 10% restocking fee + $300 return shipping charge will be deducted from your refund.
- ❌ Returns without written approval will be rejected.
🚫 Non-Returnable Items
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Products ridden beyond initial testing
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Returns initiated after 30 days
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Custom orders, accessories, or parts
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Items missing components or original packaging
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Products damaged from misuse or improper assembly
📩 How to Start a Return
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Email info@dakeyabike.com within 30days of delivery
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Include clear photos of the product’s current condition
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Wait for written approval before sending anything back
📦 Return Packaging Guidelines
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Fully disassemble the bike as per instructions
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Clean and securely wrap all components
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Include all accessories, tools, and keys
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Use the original packaging
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Ensure the return is insured for full value
Failure to follow these steps may result in refund denial.
❗ Damaged or Defective Products
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Report damage within 7 days
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Send photos and order number to info@dakeyabike.com
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We may offer replacement parts instead of a full return
🔄 Exchanges
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Offered only for severely defective or damaged products
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Must go through evaluation and approval by Customer Support
💳 Refunds
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Issued after inspection and approval
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Refunded to your original payment method
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Processing may take up to 3–5 business days after inspection
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Partial refunds may apply for poor condition returns
🛑 Order Cancellation Policy
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Cancel before shipment for a full refund
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If shipped, cancellation requires:
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Paying for return shipping
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Deduction of original shipping fee (even if “free shipping” was shown)
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🌍 International Orders
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Refunds processed in USD only
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Currency conversion and banking fees are the customer’s responsibility
FAQ
- Minor packaging damage or small scratches? Normal, not refundable.
- Wear parts after use? Not returnable; see Warranty Policy.
- Refund not received after 14business days? Check with your bank, then contact us.
For any return, refund, or exchange requests, please contact us at:
