Shipping Policy | Dakeya Bike

Last updated: October 15, 2026

Fast and Free Shipping in the Continental United States

Dakeya ships eligible orders from our U.S. fulfillment network to supported addresses in the continental United States.

Free Standard Shipping

Standard shipping is free for eligible complete electric bikes, accessories, and spare parts. PO Boxes, APO/FPO addresses, Alaska, Hawaii, U.S. territories, and international destinations are not included unless Dakeya confirms otherwise in writing before purchase.

Processing and Delivery

  • Warehouse processing: In-stock orders generally leave our warehouse within 1-2 business days.
  • Current delivery estimate: The estimate shown at checkout is calculated for the destination address and carrier and is the most current estimate.

Weather, carrier disruptions, address issues, lithium-battery handling, and peak-season volume may cause delays.

Battery Shipping

The bike and battery normally ship together, but carrier requirements may result in separate packages. Separate tracking numbers will be provided when applicable.

Tracking

You will receive tracking information after dispatch. Allow time for the carrier's first scan to appear.

Unsupported and International Addresses

Dakeya does not directly ship international orders. International customers may independently arrange a freight-forwarding service at their own cost and risk. Import duties, taxes, onward transportation, documentation, and warranty limitations are the customer's responsibility.

Return Shipping

Contact info@dakeyabike.com before returning any item. Written return authorization is required.

  • Verified defect, shipping damage, or incorrect item: Dakeya covers authorized return shipping and no restocking fee applies.
  • Non-quality return: Documented insured return freight actually incurred, capped at $300, plus a 10% restocking fee may be deducted from the refund.

Return authorization and return-warehouse phone only: +1 213-879-3888. Do not ship a return without written authorization.

Large-Item Delivery

Electric bikes are normally delivered to a ground-level entrance. Carriers are not required to carry packages upstairs or indoors. Please arrange assistance if needed.

Support

Email: info@dakeyabike.com
Daytime: +1 800-813-8518 (9:00 AM-6:00 PM Eastern Time)
Evening: +1 347-231-3627 (9:00 PM-6:00 AM Eastern Time)