Manufacturer’s Warranty | Dakeya Bike

At Dakeya Bike, we stand behind the quality of our products. Please read our Manufacturer’s Warranty carefully to understand the coverage and responsibilities regarding your eBike purchase.

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Limited Warranty Coverage

Dakeya Bike warrants to the original registered purchaser that your Dakeya electric bike will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery.

This warranty is non-transferable and applies exclusively to the original owner.

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Disclaimer of Consequential and Incidental Damages

Dakeya Bike shall not be liable for any consequential, incidental, or indirect damages, including but not limited to:

Loss of time
Inconvenience
Loss of use
Commercial loss

There is no warranty of merchantability or fitness for a particular purpose.
Warranty rights may vary depending on your state or jurisdiction.

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What Is Not Covered Under Warranty

This warranty excludes damages resulting from:

Failure to follow the owner's manual
Acts of God (e.g., floods, fires, natural disasters)
Accident, misuse, neglect, or abuse
Commercial or rental use
Unauthorized alterations or modifications
Improper assembly or installation of incompatible parts
Operator error or negligence
Water damage or exposure to extreme weather conditions
Stunt riding or extreme sports
Failure to perform proper maintenance

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Parts Covered by the Warranty

The following components are covered for one (1) year against defects:

Frame
Forks
Stem
Handlebars
Headset
Seat post
Saddle
Brakes (excluding brake pads)
Lights
Bottom bracket
Crankset
Pedals
Rims
Wheel hubs
Freewheel and cassette
Derailleur and shifters
Motor
Throttle
Controller
Wiring harness
Display (excluding water damage)
Kickstand
Hardware

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Battery Warranty Exclusions

Battery coverage excludes:

Damage from power surges
Use of non-Dakeya Bike chargers
Improper storage or maintenance
Normal wear and tear
Water damage (including rust)

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Additional Warranty Exclusions

Accessories purchased separately are not covered under warranty.
Stolen bikes are not eligible for warranty claims.
Warranty parts will only be shipped within the continental United States.

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Environmental Considerations

To maintain warranty coverage:

Protect your bike and battery from extreme weather conditions.
Avoid prolonged exposure to rain, snow, excessive heat, or extreme cold.

Failure to do so may void warranty coverage.

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Shipping Damage Policy

Dakeya Bike will replace any part damaged during shipping if:

Damage is documented with clear photos within 14 days of delivery.
A claim is submitted to info@dakeyabike.com within the stated timeframe.

Replacement parts will be sent, but compensation for labor or time is not provided.

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Warranty Claim Process

To initiate a warranty claim:

Contact info@dakeyabike.com with clear photos or videos documenting the issue.
Provide your proof of purchase and order number.
Await Dakeya Bike’s evaluation and authorization.

⏳ Warranty parts typically ship within 1–10 business days using standard shipping methods.

Note:

Parts will not be expedited.
Unauthorized returns will be refused.

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Wear Items Not Covered

Normal wear-and-tear items are not covered under warranty, including:

Chains or belts
Tires and tubes
Brake rotors and pads
Wheels and spokes
Grips
Cables and housings
Reflectors
Battery handles

It is the customer’s responsibility to maintain and replace wear items as needed.

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Unauthorized Modifications

Any unauthorized modifications, tampering, or unapproved repairs void the warranty.

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Warranty Service Contact Information

To request warranty service:

📧 Email: info@dakeyabike.com

Note:

Warranty claims must include proper documentation.
Return shipping costs, duties, and taxes are the responsibility of the claimant.

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Insurance Notice

Please consult your insurance provider to determine if your personal policy covers accidents involving electric bicycles. Dakeya Bike is not responsible for damage resulting from accidents.

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Warranty Modification Rights

Dakeya Bike reserves the right to modify or update this warranty policy at any time without prior notice.

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Legal Rights and Limitations

Any legal action relating to this warranty must be filed within 90 days after the warranty period expires.
This warranty grants specific legal rights, but additional rights may vary by state or jurisdiction.

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Thank you for choosing Dakeya Bike. We are committed to your riding experience and satisfaction.

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