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Manufacturer’s Warranty | Dakeya Bike

This Limited Warranty is issued by Dakeya Bike. It applies only to products purchased through the official Dakeya Bike website www.dakeyabike.com. Purchases made through other sellers or platforms may be subject to their own warranty policies.

Warranty Coverage Summary

  • 2-year warranty on complete e-bikes (frame, motor, controller, display, and electrical components)

  • 1-year warranty on battery packs

  • 30-day return window from date of receipt

For Original Purchaser

Dakeya Bike provides a 2-year warranty for each Dakeya e-bike, excluding all normal wear-and-tear items. The warranty begins on the date the bike is received by the original purchaser.

For Subsequent Owner

Dakeya Bike provides a 2-year warranty for each Dakeya e-bike, excluding all wear-and-tear items.

  • The subsequent owner must provide proof of original purchase (original owner's name & order number).

  • The warranty period still begins from the date the original purchaser received the bike.

Note:

  • "Original Purchaser" means the first buyer who purchased directly from Dakeya Bike's official website or authorized channels.

  • "Subsequent Owner" means a second or later owner of the same e-bike.

  • In case of part replacements or exchanges, shipping fees may apply. Please contact Dakeya Bike's customer service team for assistance.

Battery Warranty

Battery packs are covered by a 1-year limited warranty from the date of receipt by the original purchaser. The battery warranty covers manufacturing defects and capacity loss beyond normal use. It does not cover damage from improper charging, physical damage, or use of non-approved chargers.

Parts & Components

Genuine Dakeya Bike parts and components come with a 2-year limited warranty.

  • Customers are responsible for freight/shipping costs when warranty spare parts are sent.

What Is Covered

  • Quality issues: Free repair, replacement parts, or full return/exchange — Dakeya Bike covers all return shipping costs.

  • Non-quality returns: Customer is responsible for return shipping + 10% restocking fee.

This Limited Warranty Does Not Cover

  • Ordinary wear and tear (brake pads, tires, tubes, chains, grips, cables, etc.).

  • Cosmetic damage (scratches, dents, paint fade, rust).

  • Damage caused by accidents, misuse, stunt riding, racing, or abuse.

  • Damage from improper assembly, maintenance, or use of unauthorized parts.

  • Corrosion or deterioration due to weather or storage conditions.

  • Defects caused by external factors such as fire, flooding, lightning, earthquakes, theft, or power surges.

  • Products with altered, removed, or defaced serial numbers.

  • Bikes used or purchased outside the United States.

  • Labor charges for part replacement or service.

Wear-and-Tear Items (Not Covered)

Wear-and-tear refers to normal deterioration from regular riding. The following items are not covered under warranty (non-exhaustive list):

  • Tires & Tubes

  • Brake Pads & Rotors

  • Chains & Chainrings

  • Bearings & Spokes

  • Handlebar Grips

  • Cables & Housings

  • Freehub Bodies, Cassettes, Sprockets

  • Rubber moving parts

  • Stripped bolts/threads

  • Tools & transmission gears

Additional wear items may apply — please confirm with Dakeya Bike support.

Uncovered Situations

This warranty is void if damage results from:

  • Improper assembly or unauthorized modifications.

  • Crashes, neglect, or abnormal use.

  • Failure to follow the Owner's Manual or perform routine maintenance.

  • Use of parts or accessories not approved by Dakeya Bike.

  • Third-party repairs not approved in advance by Dakeya Bike.

Warranty Claim Process

To initiate a claim:

  1. Contact info@dakeyabike.com

  2. Provide proof of purchase and order number.

  3. Submit clear photos/videos showing the issue.

  4. Await evaluation and authorization from Dakeya Bike.

Important:

  • Warranty claims without prior authorization will be refused.

  • Replacement parts ship within 1–10 business days by standard methods.

  • Labor costs are not covered.

  • Customer service responds within 24 hours on business days.

Shipping Damage Policy

  • If your product arrives damaged from shipping, you must report it within 7 days of receipt.

  • Provide photo/video proof to info@dakeyabike.com

  • Replacement parts will be provided. No labor/time compensation is included.

  • Claims submitted after 7 days will not be accepted.

Refund Processing

  • Refunds are issued after product inspection and approval.

  • Approved refunds are returned to the original payment method within 3–5 business days after inspection.

  • Depending on your payment provider, it may take additional time to appear in your account.

Shipping & Delivery

  • Ships from US warehouse — free shipping on all orders.

  • Estimated delivery: 5–7 business days after processing.

  • Warranty coverage applies only to the continental United States (unless otherwise specified).

Additional Terms

  • Stolen bikes are not eligible for warranty claims.

  • Insurance coverage for accidents, theft, or personal injury is the responsibility of the customer.

  • Dakeya Bike reserves the right to update or modify this Warranty policy at any time without prior notice.

Thank you for choosing Dakeya Bike. We are committed to your riding experience and satisfaction.

© 2026 Dakeyabike. 
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