Shipping policy

Shipping Policy

| Dakeya Bike

🚚 Fast & Free Shipping on Every Order

At Dakeya Bike, we are committed to providing fast, reliable, and free shipping for every customer. We ship daily throughout the USA and support international shipping via third-party services. Every order is handled with care and urgency.

✅ Free Shipping Includes

Enjoy FREE shipping on all orders, including:

Complete Electric Bikes
eBike Accessories
Spare Parts
No minimum order value required

There are no hidden fees—just fast and reliable delivery!

⏱️ Delivery Times

We work quickly to get your order on its way:

Processing Time: 1–2 business days
Shipping Time: 5–7 business days
Carriers: FedEx or UPS

📌 Note: Actual delivery times may vary due to weather, carrier delays, or other external factors (e.g., COVID-19).

📦 Shipping Methods & Carriers

We partner with trusted logistics providers:

FedEx and UPS
Full tracking provided with every shipment
Secure, professional handling from warehouse to door

🔋 Battery Shipping Notice

Due to shipping regulations:

eBike batteries may ship separately from the main bike
A separate tracking number will be provided
Both packages usually arrive around the same time

This process ensures faster, safer delivery of lithium battery items.

📬 Order Tracking

Once your order is shipped, you’ll receive a confirmation email with tracking info.

Allow 24 hours for tracking to update after pickup
Use the tracking link to monitor your shipment’s progress

🌎 International Shipping

While we do not ship internationally directly, customers may arrange shipping through a third-party service. Please note:

All import duties and taxes are the customer’s responsibility
Warranty coverage is only valid within the USA
We cannot provide international customs documentation

🔁 Return Shipping Information

Return Address:

Dakeya Bike  
212 E Monterey Ave  
Pomona, CA 91767  
Attn: Jett Andy  
📞 Phone: (626) 380-5426

Please Note:

Customers are responsible for return shipping costs
Original shipping charges are non-refundable
Use trackable and insured return shipping methods

❗ Important Address Guidelines

We cannot ship to the following:

P.O. Boxes
APO/FPO military addresses

⚠️ If a restricted address is submitted, your order may be canceled and subject to a fee of up to $300.

📦 Lost or Stolen Package Policy

Once a package is marked “Delivered” by the carrier:

Dakeya Bike is not responsible for lost or stolen packages
We recommend:
- Having someone present to receive the delivery
- Providing specific delivery instructions at checkout
- Choosing a secure delivery location