Return & Refund Policy | Dakeya Bike

At Dakeya Bike, we want you to shop with confidence. Please review our Return & Refund Policy carefully before making a purchase.

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Order Cancellation Policy

You may cancel your order for a full refund at any time before receiving your shipping confirmation email with tracking information.

If your order has already shipped, cancellation will require:
- Responsibility for return shipping costs
- Deduction of the original shipping fee (even if "Free Shipping" was advertised) from your refund

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Return Policy

All sales are considered final once an order has shipped. However, we may accept returns under the following strict conditions:

To qualify for a return:

The product must be unused and in new condition
It must be returned in the original packaging with all components
Return must be initiated within 15 days of delivery
A valid proof of purchase must be provided

🚨 Note:
Returns may be subject to a restocking fee of up to $300, at Dakeya Bike’s sole discretion.

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How to Initiate a Return

Email our Customer Support Team at info@dakeyabike.com within 15 days of delivery.
Await written approval before returning any item.
Provide clear photos showing the current condition of the bike.

Please do not return any products without prior authorization.

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Return Packaging Requirements

To ensure a smooth return process:

Disassemble the bike completely, following our provided instructions
Clean and securely wrap all parts
Include all original accessories, keys, tools, and components
Use the original shipping box and packaging materials

Failure to follow these steps may impact your eligibility for a refund.

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Return Shipping Responsibility

Customers are responsible for all return shipping costs for non-defective returns.
All returns must be insured for the full purchase value.
Dakeya Bike is not responsible for any damage incurred during return shipping.

For verified defective products, Dakeya Bike will provide detailed return instructions. Proper packaging must be followed exactly.

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Damaged or Defective Items

If your order arrives damaged or defective:

Document the damage immediately with clear, dated photographs
Contact info@dakeyabike.com within 48 hours of delivery
Provide your order number and a detailed description of the issue
Await evaluation before proceeding

In some cases, we may resolve minor issues by shipping replacement parts instead of accepting a full return.

❗ Important:
Products that have been ridden beyond initial testing or kept for more than 15 days are not eligible for return.

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Exchanges

We only offer exchanges for products that are severely defective or damaged.

To request an exchange, please contact our Customer Support team at info@dakeyabike.com for evaluation.

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Refund Processing

Once we receive and inspect your return:

You will be notified of refund approval or denial
Refunds will be issued back to your original payment method
Allow up to 14 business days for processing

Dakeya Bike reserves the right to withhold part or all of the refund if the returned bike is received in poor condition.

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Non-Returnable Items

The following are not eligible for return or refund:

Bikes ridden beyond initial testing
Bikes held longer than 15 days post-delivery
Custom or personalized orders
Accessories and apparel
Items damaged due to misuse or improper assembly
Products missing original packaging or components

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International Orders

For international purchases:

Dakeya Bike refunds are processed in USD only.
Any currency conversion fees are the responsibility of the customer.
Dakeya Bike is not liable for conversion losses or international banking fees.

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Contact Us

For all return, refund, or warranty inquiries:

📧 Email: info@dakeyabike.com
📍 Return Address:
Dakeya Bike
212 E Monterey Ave
Pomona, CA 91767
Attn: Jett Andy
📞 Phone: (626) 380-5426

We appreciate your business and are committed to addressing your inquiries promptly and professionally.

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